Testimonials

In 2007, I purchased a Fire Magic 36 Monarch Magnum grill. Recently, my ignition switch failed and I went online to find a part. Lacking any general handyman skills, I was a bit concerned about my ability to fix the problem (even if I found the right part). However, I was blessed to find Fire Magic Store in my online search. I called during the off hours and spoke with the owner, Lloyd. Lloyd generously offered me advice, coached me through the install, and answered all of my dumb questions. What a great company and what fabulous customer service.

Customer service is far too rare in our society. So, when exceptional customer service is received, it should be recognized. Today I placed an order for 4 grill knobs. I made a comment online requesting quick service if possible. Within minutes I was provided with the USPS tracking number. By this evening, I can already see expected delivery date on the USPS site.

I can't tell you how much I appreciate your professionalism and customer service. You have certainly made an impression on this customer. Thank you for a job well done.