Free Shipping Eligibility & Exclusions
Free Shipping applies to Fire Magic grills and qualifying non-grill orders totaling more than $999 when shipped to eligible addresses within the contiguous 48 United States.
Certain non-grill products, outdoor kitchen components, accessories, or replacement components may be excluded from Free Shipping because of their size, weight, packaging requirements, freight classification, or special-handling requirements.
Excluded products may include, but are not limited to, pre-fabricated outdoor kitchen islands, refrigerators, ice makers, kegerators, oversized vent hoods, large insulating liners, oversized doors and drawer assemblies, large side cookers or burner assemblies, pizza ovens, oversized storage components, bulk quantities, and other unusually large or heavy outdoor kitchen products or accessories.
Free Shipping eligibility is determined by the specific products in your order and the shipping destination. Products requiring special freight handling, oversized packaging, multiple packages or pallets, or delivery to remote or limited-access locations may be subject to additional shipping charges.
For a complete list of excluded categories or products, or to verify whether a specific accessory or component qualifies for Free Shipping, please call our team before placing your order.
Shipping Information
Shipping and handling charges are based on the total value of your order unless the merchandise qualifies for Free Shipping under the terms described above.
Fire Magic grills and qualifying non-grill orders totaling more than $999 receive Free Shipping when shipped to eligible addresses within the contiguous 48 United States.
Our in-stock orders will generally take approximately 2-10 business days to reach a customer, depending on location. Items designated as Special Order will generally take approximately 4-6 weeks.
FireMagicStore.com reserves the right to change item pricing or information at any time. If the price of an item is lowered after a purchase is made, FireMagicStore.com will not refund the difference to the customer.
APO/FPO Addresses
We do ship to APO/FPO addresses; however, these shipments are subject to USPS size, weight, and content restrictions. APO/FPO shipments may also be subject to additional shipping fees.
If additional shipping charges apply, we will contact you to notify you of the fees and give you an opportunity to adjust your shipping address if desired.
Large & Freight Shipments
All large shipments, unless specifically noted otherwise, are curbside deliveries. This means the freight carrier will deliver the shipment to your driveway or another accessible curbside location only.
Shipping weights may vary depending on the pallet and packaging required. Larger shipments sent through a freight carrier will require a signature at the time of delivery.
If you authorize the shipping company to leave a shipment without a signature, FireMagicStore.com cannot be held responsible for damages that may occur during delivery.
It is the customer's responsibility to inform us of any potential delivery restrictions at the time of purchase. FireMagicStore.com is not responsible for shipping costs resulting from a carrier's inability to deliver to a particular location.
Delivery restrictions may include, but are not limited to, narrow or winding roads, dirt or gravel roads, limited-access properties, and vacant establishments.
In-home delivery is neither implied nor included. Additional delivery services may not be available even if the customer is willing to pay an additional charge.
Remote Shipping Locations
Alaska, Canada, Hawaii, Long Island, Martha's Vineyard, Nantucket, New York City, Staten Island, Puerto Rico, and other remote or hard-to-reach areas may incur additional shipping fees.
These additional charges may apply to both standard shipping and orders otherwise eligible for Free Shipping. If additional charges apply to your order, a customer service representative will contact you promptly.
The customer is responsible for all applicable duties and tariffs on Canadian shipments.
Undelivered Shipments
If an item is shipped and returned because it could not be delivered due to an incorrect or incomplete address, the customer will be responsible for shipping charges in both directions.
Orders containing larger items that ship by freight require the shipping company to contact the customer prior to delivery. If a product is returned because the freight company was unable to reach the customer, the shipment will be considered a return and will be subject to our regular return policies.
Shipping Company Selection
We use UPS, FedEx, and USPS for many smaller items. Larger or unusually sized products may ship through a freight carrier. FireMagicStore.com reserves the right to select the carrier used for an order.
Once a shipment is in the carrier's possession, we cannot change the shipping address, guarantee delivery on a particular day, or guarantee an exact delivery time. Any delivery dates or timeframes provided are estimates.
Shipping Damage
If, upon inspection of a shipment, the product itself is visibly damaged, refuse the delivery. Whenever possible, open and inspect the package before the driver leaves.
If damage is discovered while the carrier is still present, refuse the delivery and contact us right away. This helps establish that the damage occurred during shipping and can expedite the replacement and carrier claim process.
If a shipment is accepted without inspection, FireMagicStore.com may not be able to accept responsibility for damage reported later. Signing for a delivery generally confirms that the shipment was received in acceptable condition.
Cancellations
Any canceled orders will incur a 10% fee.
Fraud Prevention Before Shipping
In order to protect against fraudulent activity, FireMagicStore.com must verify the billing and shipping address. Please be certain to provide your exact billing address and phone number (the address and phone number your credit card's issuing bank has on file). Incorrect information will cause a delay in the processing time.
If your shipping address is different from your billing address (where you receive your credit card statement), FireMagicStore.com requires a color photo of your driver's license and the front and back of the credit card used for the purchase.
Please email copies to: security@firemagicstore.com or text copies to 561-614-2555.