Testimonials

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eryc

The igniter arrived as described on your website. It arrived quickly as well. I’m very pleased with transaction and quality of the purchase.

Adam A.

You guys are crazy fast and dead on accurate. Everytime. Thank you.

Marshall Day

I've owned a FireMagic grill for about 7 years. Recently it stopped working as no propane gas was getting to the igniters. I couldn't figure out the problem and called Lloyd for help. I live in north Georgia and Lloyd is in south Florida but, nevertheless he made some calls and a few days later a young man came to my house and fixed the problem. The young man would not accept any payment for his work. I would characterize this as awesome customer service. If you take care of a customer when you're not legally required to and you do it in a timely and efficient manner, then you build a bond with the customer that is extremely strong. We have really enjoyed our FireMagic grill and I will be a customer for life. Thank you, Lloyd.

Eric Oestreich

I wanted to write a review about this company. I recently had an issue with a product that had the name Firemagic on it and contacted this site as I thought they were the manufacturer. Soon after contacting Lloyd at this company I found out that they are not the actual manufacturer however Lloyd went out of his way to help me even though I did not purchase my product at firemagicstore.com. I have never seen anyone want to help out like he did especially on a product that they did not sell. Any future needs for our backyard Oasis I will be looking at firemagicstore.com for my next purchase. Thank you Lloyd for all the help you provided, you are a stand up guy!

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